Terms & Conditions
Please read carefully. The use of this site is governed by the TERMS & CONDITIONS, AGREEMENT OF SALE set forth below. Your use of this site or purchase from Piggl Ltd indicates your acceptance of these terms and conditions. Piggl Ltd reserves the right to make changes to this web site and these terms and conditions at any time, without any prior notice.
Piggl Ltd is the service provider; it is also referred to as 'Piggl Campervan', 'Piggl', 'us' and 'we.' Customer is the person or organisation who purchases or seeks services from Piggl Ltd, it is also referred to as 'you'.
This website is governed by these Terms and Conditions. Purchasing goods from this website indicates that you have read, understood and accepted these Terms and Conditions.
We reserve the right to revise these Terms and Conditions at any time by updating this page. Each time you purchase goods from this website you should ensure that you understand and accept the current Terms and Conditions.
PLACING ORDERS
All orders placed are subject to confirmation and acceptance by Piggl Ltd. Piggl Ltd may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to Piggl Ltd which must be received within seven days of the price increase notification. To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible.
Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Alternative ordering methods include emailing our sales or phoning. For some organisations where a purchase order is necessary, we still encourage the orders to be placed online and followed by a summarised purchase order. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site. Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back. Cancellations may be communicated by email.
It is an offence for any person under the age of 18 years to purchase a knife or attempt to purchase a knife in-store or online in the UK. As a responsible online retailer, Piggl Ltd performs an age verification check on the purchaser when an attempt to buy a knife or axe is made. This check is solely to verify that the purchaser is over 18 years of age and is an automated part of the transaction process.
Where the purchaser's age cannot be verified online, we may ask for further documentary proof in order to complete the transaction. Documentary proof can either be a UK driver's licence or international passport (including UK passports). Unfortunately we cannot use EU driver's licences or national ID cards to complete the age verification check. If you have any questions about the age verification check, please email us at info@piggl.co.uk and we will be happy to help.
More information on the sale of age-restricted goods can be found on the Chartered Trading Standards Institute’s Business Companion website.
PAYMENTFor online orders, accepted payments include credit cards, debit cards and Paypal. The title of the goods supplied does not pass to the customer from Piggl Ltd until the full amount is paid.
Customers are responsible to have someone at the delivery address to accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery. Deliveries should not be left outside for any period of time.
When your order is shipped you will be sent an email confirmation which will include an order number which can be used when inquiring about your order.
Delivery is only Monday - Friday. We cannot deliver at weekends or on bank holidays.
Please check your pallet delivery carefully as soon as the driver delivers it. Any damages must be photgraphed and reported to the driver upon delivery - you can keep the driver for up to 15 minutes as part of the delivery processs to do this. Without evidence of damages incurred during delivery we are unable to offer compensation.
Returned goods must be in its original condition and include all the original packaging. Open, part used, damaged or soiled items cannot be refunded.
Shipping and handling cost are NOT refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product. You must pay all cost associated with the return pallet shipping.
Any incorrect, missing or damaged items received must be reported to Piggl Ltd within 24 hours of you receiving the delivery, this can only be done by email to info@piggl.co.uk
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. Piggl Ltd owns the title of any extra goods shipped with your order that have been dispatched in error.
Please check your pallet delivery carefully as soon as the driver delivers it. Any damages must be photgraphed and reported to the driver upon delivery - you can keep the driver for up to 15 minutes as part of the delivery processs to do this. Without evidence of damages incurred during delivery we are unable to offer compensation.
Piggl Ltd reserve the right to refuse a refund under the terms as listed above or for any product deemed unsalable on return.
Please email info@piggl.co.uk to initiate the returns process.
WARRANTY CLAIM
All products sold by Piggl Ltd come with a warranty to be free from any manufacturing defects or faults. This warranty is not transferable.
Piggl Ltd cannot be held responsible for damage caused to private property including vehicles and motorhomes from the use of equipment purchased via Piggl Ltd.
Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances. Warranty only covers the item(s) sold by Piggl Ltd. Piggl Ltd cannot be held responsible for any items including private property used in conjunction with Piggl Ltd product(s).
A large percentage of returned goods are found to be not faulty. If the returned goods are determined by Piggl Ltd to not be faulty, then all returning shipping fees will be worn by the customer.
We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by pallet collected.
Piggl Ltd also reserves the right to charge the labour cost for examining these goods where no fault was found. All warranties are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Piggl Ltd.
Piggl Ltd. is not responsible for any parcel missing in transit, on its return back to Piggl Ltd.
Please check your pallet delivery carefully as soon as the driver delivers it. Any damages must be photgraphed and reported to the driver upon delivery - you can keep the driver for up to 15 minutes as part of the delivery processs to do this. Without evidence of damages incurred during delivery we are unable to offer compensation.
DISCLAIMER
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing.
There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice. Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.
All rights reserved. Piggl accepts no liability for any loss, injuries or damage sustained as part of the delivery, assembly, fitting or use of Piggl products whether inside or outside of your vehicle. If in doubt, contact a qualified trade person.
Piggl products contain some heavy and moving parts. Piggl products should only be used and operated by adults. Children should be supervised at all times.
Before collapsing or raising Piggl BIKE-BED users should ensure that the three bike slots are free of any loose articles that may get caught inside the slots when the panel or drawers underneath slide in or out. Children should be kept clear of Piggl BIKE-BED during operation.
LIABILITY
Nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded or in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Subject to paragraph above, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) arising out of our action or inaction and we will not be liable to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Whilst we make every effort to ensure the correctness of the information contained on this website, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information, graphics or products published in this website. All liability arising due to any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Parts of this website require you to supply personal information. Any personal information that you supply will be held securely in accordance with the Data Protection Act 1998. You do not have to provide personal information to access our website, but if you do not supply certain information then you will not be able to access certain areas and facilities on the website.
We will not supply your personal information to any third parties for mailing purposes. We will only supply information to third parties where it is necessary for the completion of your order (usually for the purposes of delivery).
We would like to send you, from time to time, details about our goods and promotions which we think may be of interest to you. If you do not wish to receive such information please email info@piggl.co.uk
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All trade marks, brand names, product names, titles and copyrights used in this website relating to products manufactured by third parties are owned by their respective holders. We give no permission in respect of the use of any of them and such use may constitute an infringement of the holder's rights. Any other intellectual property rights relating to this website (unless otherwise stated) are owned by us.
These Terms and Conditions set out the whole agreement between us relating to the supply of goods by us to you. No statement by any individual employed by us should be understood as a variation of these Terms and Conditions or as a representation about the nature or quality of any goods offered for sale by us.
The contract between us shall be governed by and interpreted in accordance with English law and the English Courts shall have jurisdiction to resolve any disputes between us.
MISSION STATEMENT
Piggl Ltd stands for high quality, UK based, design and engineering of simple yet beautiful camper van products, allowing our customers to live their van life in style.
OUR PRODUCTS
Our motivation is to deliver high performance products, brought to life through detailed design alongside advanced manufacturing processes.
OUR TEAM
Piggl Ltd is a family run business whose close collaborations with our manufacturing partners ensures the very best quality for our customers.
OUR CUSTOMERS
Delivering a superior level of customer service is important to us. It is a priority to instill the positive energy that encompasses this van-life-style culture, through each phone call, email and interaction with our consumers.
COMPLAINTS
We thank you for the positive comments received on social media. We are only human though and do occasionally get it wrong. Please don't hesitate to email info@piggl.co.uk where we will do our very best to help with your complaint.